The whole experience got me thinking about how to write strong calls to action, and how important they are to affiliate marketing. Here are some of the basics of CTAs for affiliates and merchants, which the Easter Bunny reminded me of this year
You might not appreciate the scale yet, but there is an escalating battle for legitimacy in the world of affiliate marketing. The discovery of enormous riches in what we do, coupled with a complete disregard for how we get them, has lead to an industry-wide division. There are affiliates, and then there are cowboys. They both chase the same firing of a pixel, but with very different ways in achieving it. Recently, as you've probably read on this site, the FTC has started cracking the whip
Google, eBay, Groupon and other major Internet companies are grabbing a piece of the local online marketing pie. Savvy affiliates that have been searching for new revenue streams can now earn from LOCAL too! Partner with us and capitalize on local shopping with an affiliate model that makes sense!
Being an affiliate and starting a small affiliate marketing business is a great thing. Even in this economy? Yes, absolutely. While there are always going to be conflicting (and frightening) reports about unemployment rates, one thing is certain, affiliate marketing can only grow in popularity.
Like a therapist for the Web, sentiment analysis technology extracts feelings, emotions and attitudes from Web content. Just as a meaningful counseling session should provide insight for people coping with emotions, sentiment technology should provide insight for companies who want to establish and react to consumer perceptions.
Even though sentiment analysis is still an emerging science (or should I say art?) its importance to the continuous online marketing conversation cannot be underestimated. Large advertisers should learn how to measure sentiment about their brands, as well as their products and/or services in a systematic way. Google certainly is — and I expect the sentiment signal will continue to grow as Natural Language Processing (NLP) platforms continue to produce healthier results.
Here’s some actionable insights to help prepare for the sentiment search signal.
Reviews with Tags: Capture additional data points with review tags (pros, cons) that reinforce sentiment through previous review content or predefined tags. Sentiment goals can be addressed by incorporating contextual relevant or positive tags. Much like strategic keyword selection for an SEO campaign, large advertisers can add tags that help differentiate their products or services for consumers and search engines alike.
Authentic Conversation: Use corporate voices (across social platforms) to reinforce positive reactions and address negative reactions with pragmatic and authentic talking points. Actions speak louder than words. Explicitly tell customer what you’re doing to address their concerns and you will initiate a counterbalancing social effect where the negative reactions are balanced by a new wave of relieved (neutral) or ideally positive reactions.
Be aware that increasing social spend does not necessarily equate to increases in positive sentiment. Covario’s recent social media sentiment research demonstrates that advertising spend has no statistical correlation to brand sentiment on Twitter. This research reinforces the notion that social media conversation needs to be shaped by strategic media plans and interdepartmental cooperation. Conversing for the sake of saying something will not suffice.
Encourage members of the executive team or influential voices within the company to actively participate in social forums. Straightforward demonstrations of concern like asking the viral community how the company is doing can act as a catalyst for positive reactions in the social sphere.
If executive tweets sound like an internal political obstacle, lobby for sentiment initiatives by highlighting the 2010 IBM Global CEO Study where the top priority for standout organizations is “reinventing customer relationships” by maintaining a “running dialogue that includes face-to-face and social networking interaction.” Executives can connect with customers while simultaneously enhancing Web sentiment for potential improvements in search marketing. This can also extend to other departments, including brand management, customer service, and inventory planning.
Content 3.0: Watch for an evolving definition of search engine friendly content. The definition is currently evolving to meet shifting methodologies of information retrieval including NLP and advanced data classification models. Search engines are starting to ask questions around the context and meaning of text. Was the entire article positive or negative? Was the conclusion emotionally charged? Was the tweet cheerful? The new definition is still being formulated but sentiment and a newfound level of authenticity will likely be part of the equation.
Information retrieval models are outside the scope of this article (and my knowledge) but hopefully the following example will better illustrate the type of changes that Content 3.0 could entail. In the Google research paper Structured Models for Fine-to-Coarse Sentiment Analysis the author discusses the problem of efficiency as it relates to sentiment data-mining. Looking beyond product reviews, parsing the web for sentiment is a daunting task even for the likes of Google. In order to streamline the process, search engines might evaluate ending statements where users provide closure or summation:
“The relative position of a phrase to a contrastive discourse connective or a cue phrase like “in conclusion” or “to summarize” may lead to improved performance since higher level classifications can learn to weigh information passed from these lower level components more heavily.”
In other words, search engines could parse summary statements for sentiment and use inferences to evaluate the rest of the document and assign ranking authority accordingly. Consider a hypothetical marketing agency report where an analyst favors one agency over another with sentiment-rich closing statements. Search engines could extract the human judgments made in concluding statement and subsequently update ranking or the authority of that particular agency’s website. Please note that this research has no quantifiable connection to Google’s current algorithm therefore I am not suggesting sentiment optimization of summary statements (not yet anyway). Still, it should serve as an example of how the definition of SEO friendly content might evolve in the future.
In SummarySentiment analysis software is fast becoming essential for intelligent and scalable monitoring of consumer conversation around brands and products. Search engines are starting to factor sentiment scores in their algorithmic calculations. This score will only increase as the technology matures. Large advertisers should start monitoring sentiment and developing the internal structure to act in response to sentiment data. Organizations should be aware of an evolving definition of search engine friendly content as a result of enhanced natural language processing techniques including sentiment analysis.
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And so enters a new taxonomy of publisher types, ad units and viewing devices.
A recent op-ed piece by Diane Mermigas of OnMedia was really great, describing the growth of new types of mobile devices as making ad spend impossible to predict, and the lack of forecasts around mobile spending somewhat deceiving as to the actual spend growth.
Building on her point, we believe digital ad spend at the macro level has always been difficult to predict, and in fact the current taxonomy that is the standard contributes to the confusion and needs an overhaul.
Forrester Research has the best ad spend prediction model out there, and most advertisers, agencies, investment analysts and tech companies use Forrester estimates as the gospel. However, as the digital marketing industry has evolved, the lingo and taxonomy has created a new opportunity for re-definition.
For example:
- What really is mobile marketing?
Is that a small banner ad on top of a mobile app you see on your phone? Why isn’t that a “display” spend?
Is it spending on a paid search ad that will appear higher on a mobile device than on a PC device? Why then isn’t that “search” spend?
And what is a mobile device? Smartphones obviously are. Tablets are said to be. But then isn’t a laptop a mobile device?
- Similarly on search spend- how much of that is paid search spend versus SEO spend, which are often considered two very different media types.
- On the social spend estimates- most “social spend” until recently was either banner ads or text ads on mySpace and Facebook, fan page spend, or possibly applet/game spend. For the banner and text ads again- should that be classified as social spend or display spend- or mobile spend by the way- if it is a banner ad unit showing up on a social publisher on a mobile device.
- And a great new confusing element will be video:
Is the whole video itself an ad?
Are we talking about pre-roll, post-roll, interstitial video ad units?
What about popover display units?
What about the display and search ads around the videos?
How about in-video product placements?
What about social video? On mobile devices? That are primarily found through Google searches?
I think you get my point. What we really need now is a new taxonomy of digital marketing, one that will help advertisers, agencies, publishers, analysts and others sort out where money is being spent and where to invest next.
An initial proposal would be to cube the media spend model into three dimensions: publisher/publisher type, ad unit type, and viewing device.
- Publisher types might be broken out into categories such as: content publishers and networks (Yahoo, WashingtonPost, Wall Street Journal), search/directory publishers (Google, Bing), social publishers (Facebook, Twitter, LinkedIn), and other yet to be determined publisher types
- Ad unit types would be things like the “impression”-based IAB standard display ad units, the Google/Bing text ad units, as yet to be defined and standardized video ad units, and any new ad units as they become popularlized. Earned media listings such as SEO would need to be broken out. There might also need to be an entire category of “expression”-based units such as UGC, Ratings and Reviews, Tweets and Posts that advertisers, agencies and adtech software providers spend serious money on creating, but not through buying impressions. This spend certainly deserves a line item.
- Viewing devices would probably be broken down into: desktop, laptop, tablet, smartphone, dumb phone, smart TV (IP/internet-enabled TV), cable/satellite TV (which is now getting digital ad unit insertion capabilities).
Across this matrix, we already know that certain publisher types favor certain ad units on certain viewing devices. Facebook is more display ad units on a smartphone and tablet device. Google tends to be more text ad units on PC, laptop and smartphone devices. YouTube and Hulu, as primarily video content publishers, tend to have more display and video ad units on laptops, smartphones, tablets and soon internet-enabled TV.
So a spend and effort matrix broken down by publisher type, ad unit type and viewing device type is Covario’s initial contribution to the discussion on how to create a new taxonomy for predicting and deploying marketing spend and effort.
We’d love to hear your thoughts!
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When Google Instant was introduced in September 2010, speculation was high about its impact on search engine optimization (SEO). According to Steve Rubel, Google Instant meant that “no two users will see the same Web. Once a single search would do the trick – and everyone saw the same results. That’s what made search engine optimization work.”
At the time, SEO was once again declared to be dead.
Now that over six months have passed since its public release, it seems like a good time to reevaluate some theories about the impact of Google Instant on SEO. Before we do that, a quick historical review is in order. About Google Instant page tells us;
“Google Instant is a new search enhancement that shows results as you type.
Instant Results: Start typing and results appear right before your eyes. Until now, you had to type a full search term, hit return, and hope for the right results. Now results appear instantly as you type…”
So, how has Google Instant impacted organic search?
To find out, we completed a limited study of more than 700,000 keyword searches for four online retailers. Natural search data was analyzed for the month prior to the Google Instant release, the month just after, and six months after Google Instant made its debut. (Specifically, we analyzed data from August and October 2010 to compare it with information gathered from March 2011.)
We wanted to know three things.
First, how are head terms performing when compared to the “long-tail” of search?
Second, has there been any effect on branded searches?
And finally, is SEO really dead?
Actionable Insight #1
The first point we uncovered is that long-tail searches of five-plus keywords increased an average of 7%. Also, three out of the four sites studied saw decreases in the number of one- and two-word searches. It appears that given the option of self-completing search query refinements, most searchers prefer a more refined search. Given this information, it’s important to analyze your site and to ask yourself these questions:
Is my site optimized for long-tail searches? Will it rank organically as search queries become more and more refined?
Does my site have a strong link building strategy that incorporates mid- to long-tail keywords as anchor text?
Is my site structure optimized to allow bots to crawl and index the deep and potentially long-tail keyword pages?
Actionable Insight #2
Early on, it was thought that Google Instant would increase branded searches. One study, conducted by Dr. Siddharth Shah, found that “of the 26 letters in the alphabet, 21 have brands as the first suggestions.” We observed, in fact, that the opposite is true.
While only three of the four sites we analyzed contributed to our brand vs. non-brand analysis; in 66% of the results, branded searches decreased on average 9% since Google Instant was released.
If your site’s branded searches are among those experiencing decreases that traffic will need to be regained. In order to do this, review your site to answer these three important questions:
Does my site have a strong interlinking strategy that incorporates both branded and non-branded keywords?
Do my social media campaigns and link building efforts take promoting my brand into consideration?
Is my mobile search performance eroding my conventional organic search program?
Actionable Insight #3
In terms of the “Is SEO dead?” question, the answer appears to be a resounding “NO!” SEO is not dead. While a site may lose one type of organic traffic, I say look for other areas where traffic is increasing. Now, more than ever, it’s important to make sure your site is on top of its game in terms of crawlability, optimization, internal and external link building, and social media promotions in order to optimize all your online and offline marketing efforts.
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One of the challenges global organizations face when trying to do search engine optimization is having an efficient way of seeing how their brand is showing up in Beijing versus Frankfurt versus Sao Paulo. It is tempting to go to google.de from a computer in New York or San Francisco, type in search queries, and see what the rankings are – assuming they are not that different from what one would get in Frankfurt or Munich. Accurate studies on what the skew in natural search results are by locality are difficult to execute – and even more so on a continuous basis.
We just tested this concept, and this is how we did it. The Covario Organic Search Insight(TM) technology recently started virtually querying the search engines for natural search results by using cloud computing. The cloud allows us to make a query from a virtual server in London or Singapore or Mumbai. We tested a set of 1,500 keywords to see how the search results would vary from a search query that originated from the U.S. (Dallas to be exact) versus locally in three major cities – Beijing, London and Singapore. The results were astounding.
Singapore and Beijing
In total, 82% of the rankings stayed the same, but 18% or the rankings were different in these two cities from queries conducted locally, versus those done from the US.
Bing had the most movement at 28%, while Yahoo had the least with 8%. Google was at 22%. This means that Bing’s algorithm is actually more sensitive to localization than Google’s.
There were nearly identical movements up and down. However, 6% of the URLs we were showing as ranking in the Top 50 from Dallas “disappear in the cloud.”
The overall average rankings did not vary – BUT, there is significant chaos below the surface at the individual keyword level.
United Kingdom
The changes in the United Kingdom are even more significant.
Only 42% of the rankings stayed the same – the cloud produced different rankings for 58% of the keywords!
Again, the percent that increase versus decrease is roughly equal, however, an average of 26% of the keywords fall off the Top 50 results when analyzed locally.
And, Bing again has the most sensitive localized algorithm – 66% of the rankings moved.
For Covario customers, know that Covario’s Organic Search Insight is now “cloud enabled” – and we are leveraging the system to ensure accuracy in ranking results on a global basis.
If enterprises are not leveraging technologies that are using the cloud to obtain localized results, then the ranking metrics may be wrong more often than they are right.
ACTIONABLE INSIGHTSActionable Insight #1: For marketers looking for internationalized results, it is critical that they employ the methodology Covario is using in Organic Search Insight – namely cloud computing to retrieve localized results. Otherwise, advertisers are fooling themselves. If rank reports are pulled from U.S.- based servers – they are going to be reporting success or failure incorrectly more often than not in the U.K., and one out of four times in APAC.
Actionable Insight #2: Bing is the most locally sensitive of the search platforms. If we believe that the difference between the Dallas-based results and the cloud-based results is a sign of the relevancy of localized (TBD), then Bing actually does a better job at localizing. This is important for mobile SEO, as mobile is the most sensitive to local results.
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Google Analytics customisations you cannot live without #1
Written by Advanced Web Metrics
Monday, 23 May 2011 12:21
Measuring Success >> Official blog for the book Advanced Web Metrics with Google Analytics by Brian Clifton
If you like tweaking Google Analytics for your specific needs, this 2-part series is for you… Essentially, in my opinion there are 2 main things that Google Analytics cannot do:
No regionalisation of Search Engines for SEO – this post
No automatic tracking of file downloads and outbound links - follow-up post
The first is an major limitation for Search Marketers requiring regional search engine detail for SEO campaigns; The second is a real pain in the bum for webmasters of content heavy websites who need to track non-standard click throughs (file downloads, mailto, outbound links).
However, Google Analytics is a very flexible product and a little bit of custom JavaScript can go a long way – so I have developed JavaScript “extensions” to over come these limitations…
SEO Search Engine Regionalisation
Regional differences are important – for example, if you are conducting SEO for a North American audience, knowing if visitors come to your site via a search on google.com, google.ca or google.co.mx can be very important to you. More so in Europe, which is a more fragmented market: google.co.uk, google.de, google.fr etc., and the same for the Middle East, Asia, Asia-Pacific and so on. Essentially, if your SEO is targeting different countries, understanding regional differences is a key requirement of your work.
Google Analytics tracks search engines in aggregate. That is, all google domains are tracked as a single entity – “google”. The same for Yahoo, Bing and all the search engines it tracks by default. So you don’t know if a visitor from a Google search came form google.com or google.co.uk – or any other google/yahoo/bing domain…
Customising the Search Engine Report
Although adding a new search engine is straightforward in GA, managing a large list is cumbersome. This JavaScript extension does all the hard work for you and is fully maintained and updated by me. Just add 1 line of code to your pages:
Find out more about this Extension >>
Summary of features:
Tracks visitors from 34 regional Google domains – and their keywords
Tracks visitors from 30 regional Yahoo domains – and their keywords
Tracks visitors from Google Maps, News, and Video search – and their keywords
Tracks visitors from 42 other search engines that are not available in GA: e.g. BBC, Tesco, Maktoob (Arabic), Naver (Korea), HotBot, zinza (Arabic), Rambler (Russian), others…
Adds price comparison engines kelkoo.com, pricegrabber.com
NOTE: These are all in addition to the GA defaults. Check out the full list of tracked search engines and domains (growing all the time).
Sample report view before applying this extension:
Sample report view after applying this extension:
As you can see, there is a great deal more regional information when you deploy this script. Installation is straightforward.
Find out more about this Extension >>Read part 2 of this series – automatic tracking of file downloads and outbound links
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Google Analytics customisations you cannot live without #2
Written by Advanced Web Metrics
Monday, 23 May 2011 12:21
Measuring Success >> Official blog for the book Advanced Web Metrics with Google Analytics by Brian Clifton
Following my previous post in this two-part serties, in my opinion there are 2 main limitations of Google Analytics:
No automatic tracking of file downloads and outbound links – this post…
No regionalisation of Search Engines for SEO - previous post
The first is an major limitation for Search Marketers requiring regional search engine detail for SEO campaigns; The second is a real pain in the bum for webmasters of content heavy websites who need to track non-standard click throughs (file downloads, mailto, outbound links).
However, Google Analytics is a very flexible product and a little bit of custom JavaScript can go a long way – so I have developed simple JavaScript “extensions” to over come these limitations…
Automatic Tracking of file Downloads and Outbound links
On a small scale, tracking file downloads and outbound links is straightforward for a webmaster. All that is required is a modification of the link anchor to include an onClick event handler – either to call a virtual pageview, or track as an event. That’s fine for a handful of download/outbound links, but what if your site contains hundreds, thousands, or even hundreds of thousands of these…? This script automates this for you.
Add 1 line of code to your pages and this JavaScript extension will scan all your page links in the background – as the page is loaded by your visitors – and automatically adjust them accordingly.
Find out more about this extension >>
Summary of features:
No manual modifications of your links required, just drop this script into your page header
Auto-track File downloads – MS Office files (doc/x, xls/x, ppt/x), exe, zip, txt, pdf
Auto-track mailto: links
Auto-track outbound links i.e. those not local to yourdomain.com
For each type (download, outbound, mailto), select if these are tracked as a virtual pageview or an event
Multiple pageTracker support – works with multiple GA page tags.
Improved bounce rate calculation – can optionally set a timeout to redefine a bounced visit e.g. set a single page visit a bounce, only if time on page is 30+ seconds
What it looks like
Without this script there is no outbound link or file download reporting by default. With this script you can view these as either virtual pageviews or events…
Using virtual pageviews for tracking file downloads and outbound links:
Using events for tracking file downloads and outbound links:
Find out more about this extension >>
Also read Part 1 of this series – regionalisation of Search Engines for SEO
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Measuring Success >> Official blog for the book Advanced Web Metrics with Google Analytics by Brian Clifton
Following new EU laws aimed at protecting the privacy of online users, there has been much said about the death of web tracking as we know it. At present the wording of the law is stating that visitors to your website must explicitly consent to having cookies stored on their computers. As pretty much all web analytics tools reply on cookies for visitor tracking, there are clearly implications for anyone that uses these on their site.
Read the BBC News summary of the new lawRead the UK’s Information Commissioners Office (ICO) guidance document
This law has been brought into place due to the failure of our industry to self regulate privacy properly. The EU law makers are targeting the surreptitious tracking of individuals that has been going on for many years. That is:
Sharing cookie information collected on one website with another 3rd party website via 3rd party cookies.
Identifying anonymous visitors – either by using data from a 3rd party cookie were personal information was entered, or back-filling previous visit data when a visitor later creates an account or makes a purchase.
Tracking visitors even though they have set their browser privacy settings to block tracking cookies (used by Flash Shared Objects).
If you are using 3rd party cookies and/or Flash Shared Objects, this law is very much targeting you. Essentially you will need to provide explicit consent to continue doing this (or use any other similar technology). This law forces perpetrators of such tracking to either stop doing so, or suffer a poor user experience and declining web business by having to use pop-ups to gain visitor consent. Either way is a good thing for the web.
The impact on Google Analytics users
Google Analytics uses 1st party cookies to anonymously and in aggregate report on visits to your website. This is very much at the opposite end of the spectrum to who this law is targeting. For Google Analytics users, complying with the ToS (and not using the other techniques described above), there is no great issue here – you already respect your visitors privacy…!
I will agree the wording of the ICO document is “awkward” and gives rise to ambiguity. Essentially, they do not wish to name the technologies this law applies to (3rd party cookies, Flash Shared Objects) as these can of course change. It is the method of invasive tracking they are quite rightly trying to stop, so I expect the wording of the document to be refined over time.
The ability to block 1st party cookies is built into every web browser (10+ years for IE), so I feel this para applies:
“(3A) For the purposes of paragraph (2), consent may be signified by a
subscriber who amends or sets controls on the internet browser which
the subscriber uses or by using another application or programme to
signify consent”.
The ICO document asks you (as the web site owner) to ask yourself – Is tracking the performance of your website strictly necessary? That’s straightforward to answer – Yes! In the same way tracking the performance of your business is strictly necessary.
The keywords for Google Analytics are: anonymously, in aggregate, and via 1st Party cookies.
I would be interested in your view on the EU privacy law and its impact on GA. Please add your thoughts via a comment.
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